Cancellation & Refund Policy
At Amruth Dairy Farm, customer satisfaction and absolute transparency are our top priorities. Here is how our subscription cancellation and payment refund process works.
Last Updated: July 24, 2026
Direct Refund Guarantee for Mid-Month Stop
If you stop your subscription in the middle of a month, you will get a direct payment refund for all remaining unconsumed days. The pro-rata amount is transferred directly to your original payment method (Bank / UPI via Razorpay) within 5–7 business days.
Mid-Month Subscription Cancellation & Direct Refunds
You are never locked into a subscription at Amruth Dairy. If you decide to cancel or stop your milk subscription in the middle of a billing cycle:
- Pro-Rata Refund Calculation: We calculate the exact number of remaining days in the month after your cancellation date.
- Direct Credit Transfer: The unconsumed balance (Daily Rate × Unused Remaining Days) is credited back directly to your original payment mode (Razorpay UPI, Debit/Credit Card, or Netbanking).
- No Hidden Penalty Fees: We do not deduct any cancellation fee or penalty. You are charged strictly for the days milk was delivered.
Daily Skips & Vacation Pause Credits
Our self-serve customer dashboard makes it easy to pause or skip deliveries whenever you travel or don't need milk:
- Carry-Forward Bill Discount: Skip & Vacation credits automatically reduce the net payable amount on your next month's bill.
- Refund on Account Closure: If you close your account with accrued skip credits, the total credit balance is refunded directly to your bank account.
Damaged, Spoiled, or Missing Deliveries
We take immense pride in delivering fresh, chilled milk at dawn. In the rare event of quality issues or missing delivery:
- Immediate Replacement: Contact our support team by 9:00 AM IST on delivery morning for immediate replacement.
- 100% Refund Credit: If replacement is not possible, a 100% refund for that day's bottle will be credited instantly to your account.
Refund Processing Timeline
How to Request a Refund
To request a refund or cancel your active subscription, you can hit "Cancel Subscription" inside your customer dashboard, or get in touch directly: